Tomtom lifetime maps update

TomTom support reassured me it was. But the pester messages from the device itself to update my maps continued, so I tried again when I had time in September.

My lifetime map update code for the unit was suddenly showing as invalid. Back to support, which reassured me all was fine. This week, things clearly were not fine. The unit still gave pester messages and now was simply acting strangely. So, I hunkered down to finally resolve things. I plugged in the , got connected and was again given no option to update my maps other than to buy them.

My lifetime update status wasn't registering despite TomTom now having told me twice that it was associated with my account. Sigh, again. My lifetime map update service that came with my , that TomTom has twice before told me is active, isn't compatible with my ? But my long experience with TomTom Support has taught me that this is how things go.

You speak into one end of the support form, and the responses that come back often seem like no one has done any research into your problem before responding. They also often don't come back sounding like people on the other end have a full command of English. First, I'd referenced an earlier string of correspondence about this device, with TomTom Support clearly trying to help me with it.

So why is TomTom demanding proof of purchase again? But go back and read that request again. The dollar amount "to this incident? It's bad enough that I and others have to even seek help on something that should be a simple task of plugging in our GPS units to update them with fresh maps. But when we do, at least it would be nice if the support team showed some degree of actual support on its end and didn't confuse things with confusing responses.

I responded with the required proof-of-purchase, and I await an answer. Apparently, things are confused on TomTom's back-end because I have two different accounts, and something might not be linked right. Of course, if TomTom allowed people with multiple devices to have a single account to manage all of those, this might have been avoided. By the time my map is updated, it'll be out-of-date In the meantime, I decided I'd try updating my TomTom That turned into a day-long process that required two separate computers to complete.

The TomTom Home software recognized that my map was old and that I was entitled to a free update. Next, it tried downloading the map, which took ages -- and it's not that large of a file, 1. Things got worse when it tried to update my device. For several hours, all I saw was this:. Eventually, I gave up trying to update through my Mac. I unplugged, fired up my Windows 8 laptop and started the process again. After three hours, the maps themselves still hadn't downloaded.

It wasn't an issue with my internet connection. Everything else was streaming through the interwebs just fine. TomTom just appeared to be pushing the maps out very slowly.

Since my Mac had the maps already downloaded, I started the process afresh there before going to sleep. At this point, I just assumed the installation process must take forever.

I could see plenty of complaints in TomTom's official forums about this. This forum discussion in particular encapsulates all the frustration I was feeling and at least reassured me that it was TomTom's problem, not mine.

It was started in September It begins with this post:. That was the same thing I was going through now, over a year later. The forum discussion is full of TomTom customers having similar problems. Some offer help, with all manner of convoluted things to try. The last post in the thread from September of this year ends this way:. I wouldn't care if TomTom wasn't answering if that meant it was busy trying to figure out a fix. Als je een foutbericht ziet tijdens een update, kun je het probleem meestal oplossen door het systeem verbonden te houden en de update opnieuw te starten.

Als je het foutbericht blijft zien, klik je op de onderstaande link voor extra ondersteuning bij het oplossen van het probleem. Als je computer het systeem niet herkent, moet je mogelijk een update van de software of drivers installeren. Als het downloaden van je kaart is onderbroken, kun je de download hervatten door te klikken op de onderstaande link en de eenvoudige stappen te volgen.

Heel soms komt het voor dat het navigatiesysteem niet goed start of niet meer reageert. Reset het navigatiesysteem als dit probleem optreedt. Als je navigatiesysteem zich na een kaartupdate in een loop bevindt, moet je een bestand uit de kaartmap op je navigatiesysteem verwijderen.

Help me nu. Hoe kunnen wij je helpen? Ik heb een nieuw systeem. Hoe ga ik aan de slag? Updating the device quadrice a year is possible for the entire lifespan of the device.

Users can download updates based on the region they originally purchased the device. All devices also include a free year of TomTom map updates so that users have the opportunity to experience all the benefits of the premium packages before deciding which to purchase. It is important to keep your navigation system up to date to ensure a safe, enjoyable drive. By providing access to the latest maps and traffic updates on your device, TomTom MyDrive lets you drive with confidence.

TomTom MyDrive offers you a palette of updates to choose from:. New TomTom Map Updates are released every quarter. Updates for Lifetime This service offers multiple updates for your device for the entirety of its lifetime. Firmware Updates Use your TomTom to its full potential by updating its firmware to the latest version.

These updates enhance UI and fix other minor bugs. You can perform different maintenance tasks on your device using this free and handy utility application.

It can update map routes as well as the navigation system content. Click here and an expert in-house technician will be assigned to you shortly.